Returns & Guarantees
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K-Way gear can only be purchased at Cape Union Mart. Consequently, all K-Way gear is covered by Cape Union Mart’s Five Way Guarantee, which includes these three points:
1. Returns and Exchanges
Any product may be returned for credit, exchange or refund within 12 months from date of purchase provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket.
2. Specials and Promotions
Should any item purchased at Cape Union Mart go on special or promotion within one month of the date of purchase, the customer, on producing a cash sales docket, shall be entitled to a refund of the difference between the original price and the special/promotion.
3. Guarantee
Irrespective of guarantees offered by any manufacturer, Cape Union Mart will guarantee all items sold by them to give reasonable wear and tear. Repairs, returns and credits will be sanctioned by the relevant Cape Union Mart store manager in consultation with the customer. In the case of any guarantee claims, proof of purchase must be produced.
Should you need to return your K-Way gear for any of the reasons mentioned above, simply visit your nearest Cape Union Mart store and ask for assistance. If your claim falls within the parameters listed above, it shall be processed. Don't forget your receipt!
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